Shipping policy

Shipping Policy

Last updated: October 10, 2026

United States delivery

Noor & Silk accepts orders for delivery within the United States only. Availability depends on the product, supplier, carrier, and delivery address. Some products cannot be delivered to Alaska, Hawaii, U.S. territories, PO boxes, or military addresses. We do not offer international delivery, local pickup, or local delivery.

Shipping charges and shipping included in prices

For products fulfilled through Shopify Collective, available supplier shipping charges are shown separately at checkout for your items and delivery address. CJdropshipping checkout rates use supplier API estimates; the supplier’s final fulfillment cost may differ. The shipping amount shown at our checkout is the amount you pay, and we do not bill you later for a supplier cost difference. For AliExpress products fulfilled through DSers, regular United States shipping is included in the displayed product price and the corresponding checkout shipping option is free. These shipping arrangements depend on the product; there is no store-wide promise of free shipping.

Products from different suppliers may have separate shipping charges or shipping options. Any applicable charges are included in the checkout total before payment. We do not add a shipping surcharge after checkout. Products with unresolved supplier shipping setup are unavailable for purchase.

Available shipping methods and supported delivery estimates are shown at checkout. Delivery estimates are not guaranteed arrival dates, and no fast shipping service is promised unless it is explicitly offered for that item.

Mariam’s Collection delivery

Mariam’s Collection ships Collective orders from Yiwu, Zhejiang, China. In-stock processing is normally 1–2 business days; partner-fulfilled styles may take 3–5 business days. Economy and Express both have an estimated transit time of 5–10 business days after dispatch. Express provides priority processing rather than a promised shorter transit time. APO/FPO/DPO delivery is not supported for Mariam products. Available supplier rates and any eligible supplier free-shipping offer are displayed at checkout.

Fulfillment and timing

Third-party suppliers ship orders directly to customers. Fulfillment may originate in the United States or overseas. Processing and transit times vary by item and supplier; a U.S. delivery address does not mean every item ships from a U.S. warehouse. Processing time is separate from carrier transit time. Delivery estimates are not guaranteed arrival dates. If no supported estimate is available, no arrival date is promised.

If we cannot ship within the stated shipment timeframe, or within 30 days when no shipment timeframe was stated, we will notify you and offer the choice to consent to a revised shipment date or cancel the unshipped merchandise for a prompt refund.

Separate packages and tracking

Orders containing products from multiple suppliers may arrive in separate packages and on different dates. Tracking information is provided when available after dispatch. A tracking number may take time to show movement with the carrier.

Address changes and delivery problems

Please check your shipping address before payment. Contact us promptly to request a correction or cancellation; changes may not be possible once fulfillment begins. If an order is delayed, missing, damaged, or marked delivered but not received, contact us with your order number so we can investigate with the supplier and carrier. Keep packaging and photographs of any damage where possible. This policy does not limit your applicable consumer rights.